Shipping policy

Thank you for shopping with 209 Marketplace!
We’re a small resale business based in Lodi, California, offering a curated mix of new and pre-owned items.
This policy explains how and when we ship your order, as well as what to do if something goes wrong in transit.

🕒 Order Processing

  • Orders are typically processed and shipped within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will ship the next business day.

  • You’ll receive an email confirmation with tracking information once your order has shipped.

If an item requires additional processing time (for example, fragile collectibles needing extra packaging), that information will be listed in the product description.

📦 Shipping Methods & Carriers

We ship using trusted carriers such as USPS, UPS, or FedEx, depending on your location and item size/weight.
Shipping costs are calculated at checkout based on your address and package weight.

🌎 Shipping Areas

  • We currently ship within the United States.

  • If you are outside the U.S. and wish to purchase, please contact jessykaw8@gmail.com to check if special arrangements can be made.

🏠 Local Pickup (Optional)

Local pickup is available from our Lodi location:
📍 209 Marketplace
420 N Sacramento St
Lodi, CA 95240

To schedule a pickup time, email jessykaw8@gmail.com after placing your order.
Please bring your order confirmation and ID when picking up.

💰 Shipping Rates

Shipping rates are automatically calculated at checkout.
Occasionally, we may offer free shipping on select items or promotions.
Local pickup orders are always free of shipping charges.

📦 Packaging

All items are carefully packed to ensure safe delivery.
Pre-owned items are cleaned and wrapped securely before shipping.
Fragile collectibles receive extra protective packaging.

🚚 Delivery Issues & Delays

  • Once your package has been shipped, the carrier is responsible for delivery.

  • We are not liable for delays caused by the postal service, weather, or incorrect addresses.

  • If tracking shows your package as delivered but you can’t locate it, please contact the carrier first, then notify us so we can help where possible.

🔁 Lost or Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery at jessykaw8@gmail.com with photos of the packaging and the damaged item.
We’ll review your claim and work with you to provide a replacement (if available) or a refund.

If a package is lost in transit (no delivery update for 10+ business days), we’ll assist in filing a claim with the carrier and help resolve it.

⚖️ Return Shipping

If you need to return an item, please review our Return & Refund Policy.
Buyers are responsible for return shipping unless we made an error or the item arrived damaged.

📞 Contact

For any shipping-related questions:
📧 jessykaw8@gmail.com
📍 209 Marketplace
420 N Sacramento St
Lodi, CA 95240